Refund policy

📦 Cancellations, Returns & Support

🔄 Cancellations

We accept cancellations within 24 hours of order placement.
After this period, cancellations are not possible as each product is handmade and personalized specifically for you.

🚫 Returns & Exchanges

Since our creations are customized and made to order, returns and exchanges are not accepted.
However, we’re always happy to assist and resolve any concerns on a case-by-case basis.

🖼️ Approval Before Dispatch

For all custom orders, we will share a preview image with you before dispatch. We proceed only after your confirmation, ensuring everything is just right.

😊 Your Satisfaction Matters

Customer satisfaction is our top priority. We pour love and effort into every order, and we’re committed to making sure you’re never disappointed.

📩 For any questions or concerns, feel free to email us at:
📧 mailtocraftingtale@gmail.com

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📷 Damages & Issues

Please record an unboxing video when opening your package. If your item is damaged, defective, or incorrect, contact us immediately with the video so we can assess the issue and make it right.

⚠️ Kindly note: We are unable to accept damage claims made after 7 days from the date of delivery.